Contact Us

If you are an existing Tidewater Credit Customer and have a question, you can contact our Customer Service Department via the following ways:

Toll Free
1-888-413-1083
Local
1-757-579-6449
TTY/TDD (for the hearing impaired)
  • 1-800-877-8339
  • 711
Fax
1-757-579-6435
Monday - Thursday
8:00am - 9:00pm Eastern
Friday
8:00am - 5:30pm Eastern
Saturday
9:00am - 1:00pm Eastern
Customer Service
Email us anytime with your inquiries and we will respond within the next business day.
Be sure to send your Full Name, Account Number, and/or SSN to insure proper identification.
Address Written Inquiries to:
Tidewater Credit Services
PO BOX 13306
Chesapeake, VA. 23325-3306
Payment Address:
*DO NOT send Overnite/Priority mail to this address, see below
Tidewater Credit Services
P.O. BOX 17308
Baltimore, MD 21297-1308
Saturday
*For Priority, Overnite and Courier Delivery
Tidewater Credit Services
6520 Indian River Rd.
Virginia Beach, VA. 23464
©2009 Tidewater Finance Company
Questions? Problems? Customer Service